Available Employment >>

Client Services:

Client Services Associate
Position available immediately for the right person
Updated: November 2009

Submit resume to: humanresources@primedayton.com
No phone calls please.

Description

Mature and professional, with an optimistic and positive attitude, you’ll be in a key department at Prime. You will be very much relied upon to troubleshoot and endear yourself to your clients, projects and team. That is the Client Services Associate we are seeking.

Because our business is constantly growing, this position will enable you to experience a wide variety of tasks involving digital applications and program development. The position is central to our plans for growth and this position will provide a career opportunity for the right person. If you are highly energetic, detail-oriented with strong interpersonal skills and computer literate in standard programs, this is the job for you. We need that special individual who thrives on being in the middle of the action.

This person will be a liaison between the clients, sales consultants and production team to manage orders and projects, elicit information where needed, report status—in effect, this person will do what’s needed to keep work flowing smoothly towards an on-time delivery.

We need that special individual who thrives on completing a job with finesse and follow-through while always aiming to achieve the next goal. Your organization and communication skills, attention to detail, computer savvy, resourcefulness, sense of ownership and urgency along with commendable communication skills will set you apart from other candidates. As a Client Services Associate, you’ll play a critically important role in our firm’s success. An intuitive sense of client needs and customer support experience are helpful and a printing/graphic arts background is a plus.

Responsibilities:

• Communicate with our sales consultants, department co-workers, prepress technicians, press operators, bindery and fulfillment technicians and customers/prospects via phone, email, and fax to proactively prepare orders and address concerns/questions.

• Highly articulate, excellent written and spoken communication skills, polished phone etiquette, and proper use of the English language.

• Computer-savvy with proficiency in Microsoft products and internet navigation.

• Experience with sales, database management, digital printers, and graphic design a plus.

• Follow procedures designed for maximum efficiency and organization, as well as offer suggestions to refine those procedures.

• Proactively follow up with projects and suggest direction, additions and insight when inspired.

• Back up your peers as needed.

Qualifications:

• Attention to detail, self-starter, punctual, strong work ethic, professional appearance, multi-tasker, problem-solver, sense of ownership and urgency, team player, a positive “whatever it takes” attitude, and genuine respect for everyone are required.

• Demonstrate excellence in organization and time management skills.

• Strongly positive attitude is essential. Those prone to negativity or sensitive to normal levels of business stress will not survive our fast-paced environment.

• Other behaviors and attitudes have been shown to correlate with success at our firm. The ideal candidate will possess strength in: flexibility, initiative, resourcefulness, embracing of technology, sense of humor, and a calm confidence.

Compensation & Key Benefits:

• Competitive salary, plus bonus potential
• Employer Paid Training and Education
• Health, dental, and long-term disability offered
• Paid days for vacation, holidays and birthday
• 401K with matching
• Health Club Membership
• AAA Membership
• Sam’s Club Membership
• Multiple Company Sponsored Events
• Pleasant work environment, great people, and vibrant spirit!

About our Company:

We are Prime, located in Dayton, OH. We take a consultative approach to help our clients grow and succeed, bringing together under our roof integrated marketing tools, wide range of printing, direct mail services, on-line fulfillment and more. We are growing dramatically and have ambitious plans to continue doing so. We will not look the same in five years, so if you’re looking for more than a job, we hope you’ll entertain this opportunity. We have a lot of work to do, and we could use your help!

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